Shipping policy

Shipping policy

Where we ship
We currently ship within the United States only.

Processing time
Most orders are processed within 2–4 business days. During busy seasons, launches, or holidays, things may take a little longer because we are a small shop run by real humans, not a giant warehouse full of robots.

Personalized and made-to-order items (journals, mugs, candles, ornaments and other items printed with a name or sobriety date) are made just for you after you order, so they may need a few extra business days before they ship. These items are produced and shipped by our printing partner, so if your order includes both cards and personalized items, they may arrive in separate packages.

Shipping rates
Cards and paper goods ship for a flat rate based on order weight:
- Up to 8 oz: $5.95
- 8 oz to 2.5 lbs: $10.95
- Free standard shipping when your cards and paper goods add up to $40 or more

Personalized and made-to-order items ship at a calculated rate based on the item and weight, shown at checkout before you pay.

Delivery times
Once your order ships, you'll receive a confirmation email with tracking information when available. Most U.S. orders arrive within 3–10 business days after shipping. Weather, holidays, carrier delays, and general postal weirdness can occasionally slow things down. We appreciate your patience.

Lost or delayed packages
Once a package is handed to the carrier, it is in their care. If your tracking says delivered but you don't see it, please check with neighbors, household members, your mail carrier, or your local post office. If your package seems truly lost, email us and we'll do our best to help.

Damaged orders
If your order arrives damaged, please contact us within 7 days of delivery with your order number and a photo of the damaged item and package. We want your cards and gifts to arrive looking like love, not like they got into a bar fight with the mail truck.

Address accuracy
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided at checkout, but we'll do our best to help if you contact us right away.

Digital downloads
Printable cards and digital products are delivered by email and don't ship.

Questions?
Email us anytime at hello@loveandrecovery.com. We're happy to help.