Shipping policy
Shipping policy
Where we ship
We currently ship within the United States only.
Processing time
Most orders are processed within 2–4 business days. During busy seasons, launches, or holidays, things may take a little longer because we are a small shop run by real humans, not a giant warehouse full of robots.
Personalized gifts
Journals, mugs, candles, ornaments and other items printed with a name or sobriety date are made just for you by our printing partner after you order. They need a few extra business days for production and ship separately from our studio, so they may arrive in their own package. Because production starts quickly, we can't change the address or personalization, or cancel these items, once your order is placed. Please double-check everything before checkout. If you're ordering personalized gifts for the holidays, please order early.
Pre-orders
Some of our books are available for pre-order before they arrive in our studio. Your card is charged when you order, and pre-orders ship by December 5.
If your order includes a pre-order book along with other in-stock items from our studio, we'll hold your order and ship everything together once your book arrives, so it all lands in one happy box. Personalized gifts are made and shipped separately by our printing partner, so they'll arrive on their own schedule.
Need to make a change to a pre-order? You can update your shipping address or cancel your pre-order for a full refund anytime before it ships. Just email hello@loveandrecovery.com.
If anything changes: if our pre-order ship date moves, we'll email you with the new date, and you can choose to wait or cancel for a full refund. No hard feelings.
Holiday delivery: pre-orders ship by December 5 and typically arrive well before Christmas.
Shipping Rates
Greeting Cards and Gift Books (including our What I Love About series and My First Year Sober) ship free to US addresses by USPS First-Class Mail, with no tracking. Need it sooner? Choose an upgrade at checkout:
- USPS Ground Advantage with tracking: $5
- USPS Priority Mail with tracking: $11
All other books and paper goods ship for a flat rate based on order weight:
Personalized gifts ship at a calculated rate based on the item and weight, shown at checkout before you pay.
Personalized gifts ship at a calculated rate based on the item and weight, shown at checkout before you pay.
Delivery times
Greeting cards sent by First-Class Mail usually arrive within 2–7 business days after they ship and can take longer during the holidays. First-Class Mail doesn’t include tracking, so if your card hasn’t arrived after 14 business days, please email us and we’ll make it right.
For other orders, once your order ships, you’ll receive a confirmation email with tracking information when available. Most U.S. orders arrive within 3–10 business days after shipping. Weather, holidays, carrier delays, and general postal weirdness can occasionally slow things down. We appreciate your patience.
Lost or delayed packages
Once a package is handed to the carrier, it is in their care. If your tracking says delivered but you don't see it, please check with neighbors, household members, your mail carrier, or your local post office. If your package seems truly lost, email us and we'll do our best to help.
Damaged orders
If your order arrives damaged, please contact us within 7 days of delivery with your order number and a photo of the damaged item and package. We want your cards and gifts to arrive looking like love, not like they got into a bar fight with the mail truck.
Address accuracy
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided at checkout, but we'll do our best to help if you contact us right away.
Digital downloads
Printable cards and digital products are delivered by email and don't ship.
Questions?
Email us anytime at hello@loveandrecovery.com. We're happy to help.