Refund policy
Refund policy
We accept returns on unused, unopened, non-personalized items within 14 days of delivery.
To be eligible for a return, your item must be in the same condition you received it, unused and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, email us at hello@loveandrecovery.com before sending anything back. If your return is approved, we'll send you the return address and instructions. Items sent back without first requesting a return will not be accepted.
Return shipping is the customer's responsibility unless the item arrived damaged or we made a mistake. Original shipping charges are non-refundable.
Personalized items are final sale
Journals, mugs, candles, ornaments and other items printed with a name or sobriety date are made just for you, so they can't be returned or exchanged. If a personalized item arrives damaged or defective, or we made an error with your personalization, contact us within 7 days of delivery with your order number and a photo and we'll make it right.
Damages and issues
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo so we can make it right.
Other non-returnable items
We can't accept returns on sale items or gift cards. Digital products, including printable and downloadable cards, are non-refundable once purchased or downloaded.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Personalized items can't be exchanged.
European Union 14 day cooling off period
Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, except for personalized items made to your specifications. As above, your item must be in the same condition you received it, unused and in its original packaging, with your receipt or proof of purchase.
Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, contact us at hello@loveandrecovery.com.